Frequently Asked Questions

General

What is HealthTalk?

HealthTalk is a secure patient communication platform that enables healthcare providers to communicate with patients through multiple channels while maintaining compliance with healthcare regulations.

Which regulations does the platform comply with?

The platform is compliant with ISO 13485, ISO 62304, NEN 7510, and GDPR. See the Compliance section for detailed documentation.

How is patient data protected?

All patient data is encrypted at rest and in transit. Access is controlled through role-based permissions, and all actions are logged in an immutable audit trail.

Account and Access

How do I reset my password?

Contact your organization administrator or use the password reset link on the login page.

What are the supported browsers?

We support the latest versions of Chrome, Firefox, Safari, and Edge.

Can I access the platform on mobile devices?

Yes, the platform is responsive and works on mobile browsers. Native apps are available for iOS and Android.

Messaging

What message channels are supported?

SMS, email, in-app notifications, and patient portal messaging.

Are messages encrypted?

Yes, all messages are end-to-end encrypted.

Can I schedule messages?

Yes, messages can be scheduled for future delivery through the Scheduling feature.

Integration

Which EHR systems are supported?

We integrate with major EHR systems via HL7 FHIR and openEHR standards. Contact support for specific EHR compatibility.

How do I set up API access?

See the API Reference section in the Developer documentation for setup instructions and authentication details.

Billing and Support

How do I contact support?

Use the Helpdesk to create a support ticket, or email support@medrecord.nl.

Where can I find pricing information?

Contact our sales team at sales@medrecord.nl for pricing details.