Patient Communication
Learn how to communicate effectively and securely with patients using HealthTalk.
Sending Messages
Individual Messages
- Navigate to Messages > New Message
- Search for the patient by name, ID, or contact information
- Select the communication channel (Email, SMS, Portal)
- Choose a template or compose a custom message
- Preview and send
Bulk Messages
For sending to multiple patients:
- Navigate to Messages > Bulk Send
- Upload patient list or select from a saved group
- Choose template with merge fields
- Preview sample messages
- Schedule or send immediately
Message History
All messages are logged and accessible via:
- Patient record view
- Message history search
- Audit trail reports
Response Handling
When patients respond:
- Notifications appear in your inbox
- Responses are linked to the original message thread
- Assign to appropriate staff member if needed
- Document any clinical follow-up required
Compliance Notes
- All messages are encrypted in transit and at rest
- Full audit trail is maintained for regulatory compliance
- Message content must comply with organizational policies
- PHI should only be shared through secure channels
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