Notifications
Configure and manage system notifications for staff and administrators.
Notification Types
Message Notifications
- New patient responses
- Message delivery failures
- Urgent messages flagged for review
System Notifications
- User account activities
- System maintenance alerts
- Compliance reminders
- Template approval requests
Administrative Notifications
- Usage threshold alerts
- Security events
- Integration status changes
Notification Preferences
Personal Settings
Configure your notification preferences:
- Navigate to Settings > Notifications
- Select notification categories
- Choose delivery method (in-app, email, SMS)
- Set quiet hours if needed
Notification Channels
| Channel | Use Case |
|---|---|
| In-app | Real-time alerts while working |
| Digest and important notifications | |
| SMS | Critical alerts and escalations |
Notification Center
Access all notifications from the bell icon in the header:
- View unread notifications
- Mark as read/unread
- Filter by category
- Search notification history
Team Notifications
Administrators can configure team-wide notifications:
- Assign notification responsibilities
- Set up escalation rules
- Configure on-call rotations
- Define notification groups
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