Analytics
Monitor communication performance and generate compliance reports.
Dashboard
The analytics dashboard provides:
- Message volume over time
- Delivery success rates
- Response rates
- Channel utilization
Key Metrics
| Metric | Description |
|---|---|
| Messages Sent | Total messages delivered |
| Delivery Rate | Percentage successfully delivered |
| Open Rate | Email open tracking (where enabled) |
| Response Rate | Patient reply percentage |
| Opt-out Rate | Unsubscribe requests |
Reports
Standard Reports
- Daily/Weekly/Monthly summary
- Channel performance comparison
- Template usage statistics
- User activity report
Compliance Reports
- Full audit trail export
- Message delivery logs
- Consent management report
- Data retention compliance
Custom Reports
Create custom reports:
- Navigate to Analytics > Custom Reports
- Select metrics and dimensions
- Set date range and filters
- Schedule or run immediately
- Export to CSV, PDF, or Excel
Data Export
Export data for external analysis:
- API access for real-time data
- Scheduled exports to SFTP
- Manual download options
- Integration with BI tools
Retention
Analytics data is retained according to your organization’s data retention policy and compliance requirements. Historical data can be archived for audit purposes.
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