HealthTalk

HealthTalk is a secure patient communication platform that enables healthcare providers to engage with patients through multiple channels while maintaining full compliance with healthcare regulations.

Overview

HealthTalk provides healthcare organizations with a unified communication platform that integrates seamlessly with existing EHR systems and workflows.

Key Features

• Secure Messaging - End-to-end encrypted patient-provider communication
• Appointment Reminders - Automated SMS, email, and push notifications
• Message Templates - Standardized communication templates for common scenarios
• Multi-Channel Support - SMS, email, in-app messaging, and voice
• Patient Portal - Self-service portal for patients to view messages and appointments
• Analytics Dashboard - Communication metrics and engagement tracking

Architecture

HealthTalk is built on the MEDrecord platform and uses:

• Gateway for authentication and API routing
• EHR Platform for patient data integration
• AI Agents for automated message generation and response suggestions

Patient App → Gateway → HealthTalk API → EHR Platform
                ↓
           AI Agents (message suggestions)

Integration

With EHR Systems

HealthTalk integrates with the MEDrecord EHR Platform via openEHR archetypes for:

• Patient demographics
• Appointment schedules
• Clinical notes (for context-aware messaging)

With External Systems

• SMS Providers - Twilio, MessageBird
• Email - SendGrid, custom SMTP
• Push Notifications - Firebase Cloud Messaging

Security and Compliance

HealthTalk is designed to meet:

• NEN 7510 - Dutch healthcare information security standard
• GDPR - Patient data protection and consent management
• ISO 13485 - Medical device quality management

All communications are:

• Encrypted in transit (TLS 1.3)
• Encrypted at rest (AES-256)
• Fully audited with immutable logs

Resources

Getting Started

See Getting Started for installation and configuration instructions.